Compare Ticket Alternative's ticketing solution to other ticketing systems
Side-by-side comparison of Ticket Alternative to other providers
We've made it easy to see how Ticket Alternative stacks up against the competition. As you can see, unlike other solutions, there are no set up fees with us and our primary focus is on marketing your events and providing the very best customer service. Serving your customers. Our customer service phone number and various other help options (live chat, Twitter etc) are clearly posted on our website and easily accessible. It's easy to offer 'online ticket sales' these days, but what if your customers need help? Did you know that 75% of the phone calls we receive are simply questions about event? E.G. Can I bring an umbrella/cooler/chair? or Where can I park? Where's the closest hotel? In this day and age, customer service is even more of a priority. Don't just take our word for it.
See what the Washington Post has to say in a side-by-side comparison.
(click to enlarge image - read the full story here)
| Ticket
Alternative | Etix | Ticket
Biscuit | Xorbia | Eventbrite | Ticketweb | Ticketmaster |
| Set Up Fee for Single GA events | No | Yes | No | No | No | Yes | Yes |
| Reserved Seating | Yes | Yes | Yes | No | No | No | Yes |
| Hard Tickets Sent Via US Mail/FedEx | Yes
| Yes
| Yes
| No | No | Yes
| Yes |
Print-At-Home
/ e-tickets | Yes | Yes | Yes | Yes | Yes | Yes
| Yes
($2.50 fee may apply) |
Charge-By-Phone
(for all events) | Yes
(fully staffed, in-house call center) | No | No | No | No | Yes
(if you can find the number) | Yes
(automated) |
Live Help by Phone
(for all events) | Yes
(fully staffed, in-house call center) | Yes
(if you can find the number) | No | No | No | Yes
(if you can find the number) | Yes
(once you get through) |
| Help via Live Chat | Yes | No | No | No | No | No | No |
| Retail Ticket Outlets | Yes | Yes | No | No | No | No | Yes |
| On Site Sales | Yes | Yes | Yes | No | No | No | Yes |
| Access Control | Yes | Yes | Yes | Yes
(Limited) | Yes | No | Yes |
| Season Tickets | Yes | Yes | No | No | No | No | Yes |
| Password Protected On Sales | Yes | Yes | Yes | No | No | Yes | Yes |
| Custom & Flex Packages | Yes | Yes | No | No | No | No | Yes |
| Clickable Seating Charts | Yes | No | Yes | No | No | No | Yes |
| Pick-A-Seat Interactive Maps | Yes
Coming Q1 2012 | Yes | Yes | No | No | No | Yes |
| View From Your Seat | Yes | No | No | No | No | No | Yes |
| Auctions & Ticket Exchanges | Yes | No | No | No | No | No | Yes |
Single Website Portal with Search | Yes
TicketAlternative.com | Yes
etix.com | No | Yes | Yes
Eventbrite.com | Yes
Ticketweb.com | Yes
Ticketmaster.com |
Marketing & Promotion by vendor | Yes
(weekly eblasts to 400,000+) | No | No | No | | Yes | Yes |
| Social Media Integration | Yes | Yes | Yes | No | Yes | Yes | Yes |
| Twitter/Facebook Integration | Yes | No | Yes | No | Yes | Yes | Yes |
| Ability to share events you're attending or have tickets for on Facebook | Yes | No | No | No | No | Yes | Yes |
| Custom branded iPhone Apps for Venues | Yes | No | No | No | No | No | No |
| Embedded CRM (Customer Relation Management) tool | Yes | Yes | No | No | No | No | Yes |
| Mobile Ticketing | Yes - Coming Q3 '11 | Yes | Yes | No | No | Yes | Yes |
* The above summary is based upon information available on each vendor's website as of 3/1/11 - Disclaimer: While efforts have been made to assure 100% accuracy, some of the information here may be incorrect due to changes that may have occurred. Ticket Alternative, LLC reserves the right to make any changes at any time, without notice. The contents of this document are the sole property of Ticket Alternative LLC. All competitive data, pricing and product specifications
herein are from listings on individual competitor websites at the date this document was developed. While efforts have been made to assure 100% accuracy, some of the information presented here may be incorrect due to funtionality changes and/or feature changes that may have occurred. Features offered are subject to change without notice.
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